Here’s a quick list of the 10 things I think I’ve learned thanks to Twelpforce
1. Enthusiasm and Passion are traits common to all our employees, and especially those who help via Twelpforce. These DNA traits seem to be shared across platforms, and is a key reason Twelpforce is working.
2. If we don’t know what’s wrong with our business, you can safely leave it to our customers to tell us. Like millions of canaries in the coal mine, it’s a beautiful thing to be able to listen so closely.
3. Trust is a fragile thing. Proving your worth every day is hard. Admitting we’re (I’m) not perfect no matter how hard we (I) try is humbling. The effort is very, very worth it though.
4. Talking about technology comes easily, but finding the answers to all the different questions consumers have can be hard when the info lies in so many different places within our four walls.
5. Sometimes I wonder if the anonymity that is offered online allows people to shed any guilt that comes with talking to people in a way that they would never consider in person.
6. People will contact us in many channels, and whoever answers first wins. They want info now, and now really does mean RIGHT NOW.
7. No one expects perfection, but effort really does go a long way. At a minimum, we get a chance to prove we’re good human beings who care.
8. I would love to put some of our most frequent contributors in my basement with red bull, pizza, and laptops to make sure they never leave Best Buy/Geek Squad. My basement is too small though, and there is no bathroom or shower.
9. A small contribution by many people can make a big impact. Spreading the burden allows for everyone to contribute in a meaningful, and 1:1:Many manner.
10. I realize now that no matter what I thought before, I never truly understood what amazing people we have working for us around the country. I am grateful to have been given the opportunity to get to know so many wonderful human beings. They have taught me more over the last few months than at any other time in my career.
@bernierjohn
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