It has bugs. It’s a major bummer.
Our Weekly Deals iPhone app has it’s share of problems. Most notably, it doesn’t seem to display weekly deals. That rating of “1″ on the AppStore is probably generous at this moment. We are aware.
The most frustrating part is that the app worked fine prior to committing the new version to the AppStore.
We are working to reveal if the problem is in the code or if the issue is in the service from which the application calls the deal information and digital assets.
On behalf of all of us, thank you for your comments, your candid feedback, and (hopefully) your patience. We look forward to sharing a completed application that works well and brings value to your experience and service from Best Buy.
Update 8/20/09 2:26 p.m – We discovered that the weekly deals did not appear due to a combination of human error and horrible timing. This is not to say that all the problems are fixed. Just know we are working on fixes. Our roadmap is long and our process is iterative. We hope to earn “Most Improved App” accolades and strong ratings in the near future.
4 Comments
Dave Edwards
Posted September 28, 2009 at 5:26 pm
Hi Cam,
Any chance you can tell us how many downloads the BB app has? Thanks.
Cam Gross
Posted September 29, 2009 at 11:07 am
We are proud of the download pace and are working on regular releases to add functionality and to improve the customer experience.
We won’t disclose actual download figures. Sorry, Sir.
Dave B.
Posted November 12, 2009 at 3:05 pm
Hey, I’m wondering if you guys are planning for the app to support Best Buy Canada at some point. It would be nice to have the app up here.
Cam Gross
Posted November 24, 2009 at 5:00 pm
We would love to take what we’ve learned so far and apply it to mobile apps for Best Buy Canada, Future Shop, and other divisions outside the U.S. We’ve been approached to discuss this work.
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